We are now part of

The integrated expertise and offerings of both organizations will create the most comprehensive high reliability offering in healthcare. Read more

Improve your clinical outcomes by transforming unit culture.

Employee burnout in healthcare undermines the safety and care of every patient. When good, well-intentioned people, who are trying to do their best work, are frustrated and exhausted, it can lead to errors and mismanagement of healthcare’s complex environments.

Our mission is to transform culture, create resilience, and promote wellness by creating an environment where everyone has a voice and feels that they make a difference; where patient care is truly Safe and Reliable.

Ready for a change?

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SCORE: the integrated, outcomes-predictive, culture and engagement survey for everyone.

We've developed the most outcomes-predictive and validated survey in healthcare. SCORE™ is the only survey that is both Tier-1 Leapfrog and Magnet/ANCC accredited.

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A digital platform to open communication, enable transparency, and accelerate change

LENS™ enables leaders and managers to effectively communicate and visibly “close the loop” on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement.

This deepens engagement from frontline teams who now have “voice, visibility, and ownership” in shaping their unit’s culture, performance, and care delivery.

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Experienced guides to help you along your HRO journey

We are pioneers in improvement and patient safety. Our team of experienced HRO experts have many years of experience as physicians, nurses, HR professionals, improvement engineers, consultants, and executives who bring rich and diverse perspectives to develop scalable transformation solutions.

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Partnering with some of the leading health systems

We’re proud to work with some of the best organizations (small and large) to help improve the safety and reliability of care for their staff, patients, and families they serve.

More than just a mission

Healthcare has to change if we are to provide exceptional care that’s safe and reliable, have a workforce of caregivers that feel their work is meaningful and joyful, create sustained improvement in health and wellness for the community and build excellence and high reliability for organizations while also reducing costs. We feel strongly that we are morally obligated to use our unique experience in cultural change to help healthcare throughout the world fully realize these noble pursuits.

Read our Story

“LENS from Safe and Reliable has helped us Improve teamwork, camaraderie, accountability and interdepartmental communication. We now have one place for all information (issues, praise and recognition, updates, improvement metrics,) improved interdepartmental communication.”

— Lisa Kelley

Sr. Manager, Imaging
AdventHealth

“Carrying out the SCORE survey has been really beneficial; staff engaged and have shown real care for their results. The survey has given us a structured way to look at our culture at work, identify aspects that are important to our staff, and generated workable ideas to improve staff health and wellbeing.”

— Carrie Biddle

Therapies Clinical Governance and Quality Lead
Royal Cornwall Hospitals NHS Trust

“Our communication has improved with our team 100%. They are more engaged and It has held us and other departments accountable to the needs of the staff. We are having a lot of fun getting to know each other and letting staff know how much they are truly appreciated. I could go on and on. This board is absolutely amazing!”