Anne Millman, MS CPPS
Sr Dir., Patient Safety, Quality, and Client Engagement
Anne Millman MS, CPPS is a patient safety professional with significant experience in North America, the UK, and the Middle East. She has particular interests in the measurement and understanding of culture and its contributions to patient safety and staff engagement, as well as the use of event reporting data to identify system defects and drive change. She has extensive experience in facilitating groups of individuals to elicit feedback, and then using the resultant qualitative data and quantitative survey results to inform safety initiatives and create learning systems.
Prior to joining Safe and Reliable Healthcare, Ms Millman was the Director of Patient Safety and Accreditation Improvement at the Greater Baltimore Medical Center (GBMC) Health System in Baltimore, MD. In this role, she had responsibility for the system-wide patient safety program, including adverse event reporting, regulatory accreditation, the culture and engagement survey, and the peer review and grievance resolution processes for both the acute care hospital and the ambulatory practices.
Ms Millman began her career in patient safety while a Research Associate Faculty member in the Johns Hopkins School of Public Health, Department of Health Policy and Management, when she became a member of the Johns Hopkins School of Medicine Quality and Safety Research Group (QSRG), headed by Dr Peter Pronovost. She later became the Senior Analyst in Patient Safety for the Johns Hopkins Hospital and Health System, a dual Hospital and Health System role in which she led the analysis of incident reports. She has first-authored and co-authored numerous peer-reviewed publications on a broad variety of patient safety topics. She later became the Director of Patient Safety at the Johns Hopkins Bayview Medical Center, a tertiary care hospital in Baltimore, MD.
Ms Millman received her Master’s Degree in Technical and Scientific Writing from Towson University and is a Phi Beta Kappa graduate of Goucher College, with a BA in English Literature. She is also a Certified Professional in Patient Safety (CPPS).