Program Support Assistant
We are a healthcare improvement company that provides technology and consulting services to more than 1000 hospitals around the world. Our mission is in our name: to make healthcare safe and reliable for patients and their providers. We believe that healthcare teams can deliver higher quality and more efficient patient care by improving their communication, coordination, and collaboration. Over the last two decades, we have pioneered ways to improve culture and reduce burnout and turnover across leading organizations including the Mayo Clinic, Alberta Health, the Military Health System, Johns Hopkins, Massachusetts General Hospital, Duke Health, Kaiser Permanente, Virginia Mason, Adventist Health, Ascension, and national health systems including the NHS in the UK. These efforts have measurably improved the quality and experience of patient care, patient safety, and operational efficiency.
We’re looking for a part-time, experienced Program Director, based in the greater metropolitan Washington, DC area, to manage and a lead a high-profile healthcare transformation effort focused on developing a culture of continuous measurement, learning and improvement for a large federal government client. Working from the client site and your home office, you’ll collaborate closely with our team of experts and the client’s leadership team to map out and support the execution of key initiatives to improve to improve teamwork, patient safety and operations. This includes ensuring that project deliverables are coordinated, on-track and on time, while effective relationships are being developed at every level of the client organization. This role requires exceptional interpersonal, communication and organizational skill within a complex – but highly engaged - client environment. The ability to create documentation for a myriad of stakeholders and audiences is a must. Requirements for this team member position are: preferred consulting, program management and change management experience in fast paced environments; familiarity with hospital operations and quality of care (“patient safety”); a Graduate degree with >10 years of work experience in a healthcare setting; US Citizenship; ability to travel approximately 40-60% of the time, with balance from home office. The full job description can be found by clicking on the following link: Program Director We invite you to contact us at email@example.com to schedule an interview.
We’re also looking for an Implementation Consultant to drive the implementation of high-reliability transformations for our health system clients. Working from the client site and your home office, you’ll work closely with hospital leadership including stakeholders from across several functional areas and particularly with Unit level teams – such as those in the ICU, Internal Medicine, ER – to help them define and execute upon initiatives to improve teamwork, patient safety, and operations. You’ll play a key facilitation role and provide ongoing support to ensure that these Units develop a culture of continuous measurement, learning, and improvement. Requirements for this team member position are: preferred consulting, implementation and change management experience in fast-paced environments; Bachelor or Graduate degree with >5 years of work experience in a healthcare setting; PMP certification preferred but not a must; ability to travel approximately 40-60% of the time, with the balance from home office. The full job description can be found by clicking on the following link: Implementation Consultant We invite you to contact us at firstname.lastname@example.org to schedule an interview.
We’re also looking for a Program Support Assistant with 2-5 years of support, administrative or customer service experience in a fast-paced environment, Bachelors or Associate degree or equivalent relevant experience, and proficient computer skills (Windows, Word, Outlook, and Google Drive) to help support and lead various activities including client-facing logistics such as calendars, meetings, travel, documentation development, and other related activities. This key role will make meaningful contributions to our firm’s culture, with opportunities to expand the scope of their responsibilities and career. Working from your home office, you’ll directly support members of our leadership and client project teams. The full job description can be found by clicking on the following link: Program Support Assistant We invite you to contact us at email@example.com to schedule an interview.