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Terri Christensen Frankel

chief nursing informatics officer

As the Chief Nursing Informatics Officer, Terri combines her knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare organizations to achieve safe, effective, and efficient use of health IT. She serves as the strategic liaison for health IT efforts representing nursing and clinician needs. She is also responsible for overseeing and managing product development. Terri brings years of experience as a clinician, as well as in health IT, healthcare management, and as an independent consultant in the United States, Canada and the United Kingdom.

Terri was one of the principal architects of the Institute for Healthcare Improvement (IHI) Patient Safety Executive Development Program and its director for the first 6 years of its existence. As a member of the faculty she trained over 1000 patient safety officers. Her insights into program design and development made the PSO course the best-ranked patient safety officer program in the United States.

Terri trained as a nurse and worked as Associate Medical Safety Officer of a 350-bed community-academic medical and was amongst the first patient safety officers in the U.S. taking on that position in 1997. She is an author of the nationally recognized article in Health Affairs titled “’Global Trigger Tool’ Shows That Adverse Events in Hospitals May be Ten Times Greater Than Previously Measured.” Along with her co-authors and other IHI faculty she developed and implemented the first global trigger tool efforts, and was instrumental in developing the practical methodology currently in use today. She is amongst the most experienced clinicians in the U.S. in navigating between the conceptual design and practical implementation of the trigger concept. Since 1998 Terri has directed many national and international IHI collaboratives. Those programs led to the first IHI countrywide collaborative – the Scottish Patient Safety Program. She was selected to direct that effort, and over a 6 year period assisted in both the collaborative effort and in the development of a local Scotland based faculty.

She has published on numerous areas in patient safety, including co-authoring the books, “Achieving Safe and Reliable Healthcare” and “The Essential Guide for Patient Safety Officers.” She has also published on Executive WalkRounds, the use of rapid response teams and improving communication in intensive care units.