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Terri Christensen Frankel RN, BSM

Chief operating officer

As Chief Operating Officer, Terri is responsible for overseeing and managing operations and contracting at Safe and Reliable Healthcare. Terri brings a wealth of experience in both healthcare management and as an independent consultant in the United States, Canada and the United Kingdom.

Terri Christensen Frankel was one of the principal architects of the Institute for Healthcare Improvement (IHI) Patient Safety Executive Development Program and its director for the first 6 years of its existence. As a member of the faculty she trained over 1000 patient safety officers. Her insights into program design and development made the PSO course the best-ranked patient safety officer program in the United States.

Terri Christensen Frankel trained as a nurse and worked as Associate Medical Safety Officer of a 350-bed community-academic medical and was amongst the first patient safety officers in the U.S. taking on that position in 1997. She is an author of the nationally recognized article in Health Affairs titled “’Global Trigger Tool’ Shows That Adverse Events in Hospitals May be Ten Times Greater Than Previously Measured.” Along with her co-authors and other IHI faculty she developed and implemented the first global trigger tool efforts, and was instrumental in developing the practical methodology currently in use today. She is amongst the most experienced clinicians in the U.S. in navigating between the conceptual design and practical implementation of the trigger concept. Since 1998 Ms. Christensen has directed many national and international IHI collaboratives. Those programs led to the first IHI countrywide collaborative – the Scottish Patient Safety Program. She was selected to direct that effort, and over a 6 year period assisted in both the collaborative effort and in the development of a local Scotland based faculty.

She has published on numerous areas in patient safety, including co-authoring the books, “Achieving Safe and Reliable Healthcare” and “The Essential Guide for Patient Safety Officers.” She has also published on Executive WalkRounds, the use of rapid response teams and improving communication in intensive care units.