Capabilities Statement
Michael Leonard, MD
CMO and Managing Partner
Allan Frankel, MD
Chief Executive Officer
Constance J. Evans, CAPT, USN, Retired
Government HRO Director
Organization Overview
Safe & Reliable Healthcare partners with organizations to make exceptional care highly reliable. We help create healthy cultures, harness knowledge, drive learning and transform leadership by applying our validated Framework for High Reliability Healthcare at all organizational levels. Our integrated analytics, academy, coaching and technology offerings address key touch points that pave the way for organizational transformation.
Core Competencies
Assess
We partner with organizations to gauge high reliability readiness by helping them first understand their current clinical, cultural, and operational performance using the SCORE ™️© survey.
Equip
We offer diverse training, workshop, and coaching engagements to build HRO capability, capacity, and alignment across the entire organization.
Embed
Our LENS™ Patent Pending boards, and digital visual management systems, help organizations weave high reliability principles into units and teams with robust technical support.
SPECIAL CERTIFICATIONS:
Small Business
SAM UEI:
T77BJJMQBDG3
GSA MSA SCHEDULE:
47QRAA22D0072
541611
Administrative Management and General Management Consulting Services
Order Level Material
OLM
Past Performance
Federal
Current Federal Contracts; National Capital Region; Veteran’s Health Administration (VHA); United States Centers for Medicare & Medicaid Services (CMS)
Private Sector
Advent Health; Houston Methodist; Yale Health; Mass General Hospital (MGH); The Queen’s Health System; Penn Medicine
Differentiators
SCORE
Healthcare's most validated and outcomes-predictive assessment tool for culture and engagement. SCORE is Tier-1 Leapfrog and Magnet/ANCC accredited. It employs sophisticated data science to create a clear picture of cultural dynamics.
High Reliability Academy
Professional development and leadership immersion programs that go beyond basic instruction to focus on how each participant can immediately apply high reliability principles in practice.
HRO (High Reliability Organization) Coaching
Our HRO experts have many years of experience as executives, physicians, nurses, HR professionals, improvement engineers, consultants, change agents, and medical informaticists.
LENS (Learning ENgagement System)
A revolutionary platform that enables leaders and managers to communicate effectively and visibly “close the loop” on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement, including Incident Command Center emergency management command systems.
SCORE™ and LENS™ are trademarks and exclusive products of Safe & Reliable Healthcare, LLC.
LENS™ patent pending in both US and Europe
