Teamwork Before and During COVID-19: The Good, the Same, and the Ugly…
Rehder, Kyle J. MD, CPPS; Adair, K. Carrie PhD; Eckert, Erin MHA, CPPS; Lang, Richard W. MD; Frankel, Allan S. MD; Proulx, Joshua BSEE; Sexton, J. Bryan PhD
Objectives
The COVID 19 pandemic placed unprecedented strain on healthcare systems and workers, likely also impacting patient safety and outcomes. This study aimed to understand how teamwork climate changed during that pandemic and how these changes affected safety culture and workforce well-being.
Methods
This cross-sectional observational study of 50,000 healthcare workers (HCWs) in 3 large U.S. health systems used scheduled culture survey results at 2 distinct time points: before and during the first year of the COVID 19 pandemic. The SCORE survey measured 9 culture domains: teamwork climate, safety climate, leadership engagement, improvement readiness, emotional exhaustion, emotional exhaustion climate, thriving, recovery, and work-life balance.
